top of page
  • Can I customize my cart?
    Yes, we are pleased to offer balloons and custom vinyl. Reach out with any special requests!
  • Will I be charged a deposit?
    Once you accept your custom proposal, a 50% down payment is needed to secure your date and services. The final payment will be made 3 days before the event.
  • Is there a minimum order?
    We would prefer a minimum order of $250; however, exceptions can be made.
  • I need to cancel my order, can I get a refund?
    Things happen. Weather happens! If you need to cancel, we will work with your to re-book your event. Please note that deposits are not refundable. However, you may secure your deposit for a future date.
  • What areas to you service?
    We are proud to service the following areas: Algonquin, Arlington Heights, Barrington, Buffalo Grove, Cary, Crystal Lake, Deer Park, Fox River Grove, Hawthorn Woods, Inverness, Kildeer, Lake Zurich, Long Grove, Palatine, Wauconda For areas slightly outside of this area, please inquire about delivery.
  • What are the delivery and pick up times?
    We will work with you to establish our delivery and pick up windows based on your unique event needs. *Custom installations may require up to 3 hours of set-up time. *Pick ups past 10 pm will be charged an additional $50 fee.
  • Do you charge a delivery fee?
    Our delivery fee is a flat fee of $40 in our service area (unless included in package). Outside of service area, we will charge $5/mile. Our installation fee applies to services requiring additional set-up. Fee is 10% of subtotal.
  • How do I start an order?
    Build a quote utilizing our "Build a Quote" form on our website. You may also email us at (our sister company) to start your order as well.
bottom of page